Customer Support · decision tool
Chatwoot vs Intercom — for your app, not in general
Chatwoot or Intercom? Set your usage, budget and constraints; the verdict, monthly cost and risks update live from verified pricing.
Prices verified 2026-07-17 against official pricing pages · fit weights are our estimates (see methodology) · share the URL to share your configuration
As of Jul 2026, with 3 support seats, a $50 budget for this slot, Chatwoot ranks first for these inputs at 60% fit and a StackSays-estimated $57.00/month (Intercom: 37% fit, $117.00/month). Fit weights are our estimates; prices trace to official pages. Change any input below and the verdict recomputes.
Your situation
The verdict updates as you move these.
Clear pick for your inputs
The open-source escape hatch: real free cloud tier, self-host anytime
vs Intercom: fit 60% against 37%, est $57.00 against $117.00 per month
Comparing 2 tools head-to-head. Open the full field (8 options) →
The decision, in plain words
For a solo builder at 3 support seats and a $50.00/mo budget for the support tool slot, Chatwoot leads at 60% fit and $57.00/mo. The two rules doing the work: batteries included (Bundles knowledge base, AI answers, omnichannel (WhatsApp/social) — fewer services to glue at team size 1); free-tier runway (Free tier exists (2 agents, 500 conversations/month, live-chat channel only, 30-day retention) — a cheap staging/dev lane even after you outgrow it).
The gap to Intercom (37% fit) is wide at these inputs — you'd need to change your requirements, not your taste, to flip it.
Honest weak spot of the pick: ~$57/mo is 114% of your $50/mo budget — over it.
Generated from the calculation above — every number traces to the sourced data; nothing here is written by an AI making things up.
Why Chatwoot scores 60%
How the $57.00/mo estimate is calculated
What could change this verdict
No single input change within the tested range changes the winner.
Cost risk
Official prices verified 2026-07-17; calculation is deterministic code over those prices.
At a glance
| Tool | Free tier | Paid entry | Verified |
|---|---|---|---|
| Intercom | No free tier | Pay-as-you-go — $39/seat/month (monthly billing; $29 annual); Fin AI answers billed separately at $0.99 per resolution | 2026-07-17 |
| Chatwoot | 2 agents, 500 conversations/month, live-chat channel only, 30-day retention | Pay-as-you-go — $19/agent/month BILLED ANNUALLY (monthly price not published); all channels, help center, unlimited conversations (fair use) | 2026-07-17 |
Data sources
| Tool | Source | Verified |
|---|---|---|
| Intercom | Intercom pricing | 2026-07-17 |
| Chatwoot | Chatwoot pricing | 2026-07-17 |
A monitor re-checks these pages for changes; when a vendor moves a price, the date updates and every verdict recomputes.