Customer Support · decision tool

What Chatwoot really costs at your usage

Chatwoot priced at YOUR usage from verified pricing pages — 2 agents, 500 conversations/month, live-chat channel only, 30-day retention. See the free-tier ceiling, the per-unit overage, and exactly when it starts costing real money.

Prices verified 2026-07-17 against official pricing pages · fit weights are our estimates (see methodology) · share the URL to share your configuration

As of Jul 2026, with 6 support seats, a $50 budget for this slot, Chatwoot ranks first for these inputs at 40% fit and a StackSays-estimated $114.00/month. Fit weights are our estimates; prices trace to official pages. Change any input below and the verdict recomputes.

Your situation

The verdict updates as you move these.

Support seats (people answering)how many humans will actually reply to customers — per-seat vendors bill each oneBudget for this slot ($/mo)what you'd accept paying for the support tool layerTeam size1 = solo; bundled platforms save glue time for small teams

Clear pick for your inputs

Chatwootfit 40% · est $114.00/mo

The open-source escape hatch: real free cloud tier, self-host anytime

Chatwootfit 40%

$114.00/mo

Comparing 1 tools head-to-head. Open the full field (8 options) →

The decision, in plain words

For a solo builder at 6 support seats and a $50.00/mo budget for the support tool slot, Chatwoot leads at 40% fit and $114.00/mo. The two rules doing the work: batteries included (Bundles knowledge base, AI answers, omnichannel (WhatsApp/social) — fewer services to glue at team size 1); free-tier runway (Free tier exists (2 agents, 500 conversations/month, live-chat channel only, 30-day retention) — a cheap staging/dev lane even after you outgrow it).

Honest weak spot of the pick: ~$114/mo is 228% of your $50/mo budget — over it.

Generated from the calculation above — every number traces to the sourced data; nothing here is written by an AI making things up.

Why Chatwoot scores 40%

Budget fit (weight 30, our estimate) — ~$114/mo is 228% of your $50/mo budget — over it-30

Batteries included (weight 12, our estimate) — Bundles knowledge base, AI answers, omnichannel (WhatsApp/social) — fewer services to glue at team size 1+12

Exit cost (weight 4, our estimate) — Open source / self-hostable — leverage against future price hikes+2.8

Ecosystem maturity (weight 8, our estimate) — growing — our estimate from ecosystem age, docs and hiring pool-1.6

Free-tier runway (weight 10, our estimate) — Free tier exists (2 agents, 500 conversations/month, live-chat channel only, 30-day retention) — a cheap staging/dev lane even after you outgrow it+4

Total (lines sum exactly)-12.8

Possible range −64…+64 (sum of active rule weights) · fit % = (total + max) / (2 × max)(-12.8 + 64) / 128 = 40%

How the $114.00/mo estimate is calculated

support seats overage — 6 over 0 included × $19/unit$114.00

Note — $19/agent/month BILLED ANNUALLY (monthly price not published); all channels, help center, unlimited conversations (fair use)$0

Monthly total (lines sum exactly)$114.00

What could change this verdict

No single input change within the tested range changes the winner.

Cost risk

Estimated now (StackSays estimate, not your final bill)$114.00/mo · Startups

Free-tier statusFree tier exceeded (support seats 6 > 2 cap)

Official prices verified 2026-07-17; calculation is deterministic code over those prices.

At a glance

Tool	Free tier	Paid entry	Verified
Chatwoot	2 agents, 500 conversations/month, live-chat channel only, 30-day retention	Pay-as-you-go — $19/agent/month BILLED ANNUALLY (monthly price not published); all channels, help center, unlimited conversations (fair use)	2026-07-17

Where did you land?anonymous, one click

Data sources

Tool	Source	Verified
Chatwoot	Chatwoot pricing	2026-07-17

A monitor re-checks these pages for changes; when a vendor moves a price, the date updates and every verdict recomputes.

Keep deciding